Check processing has always been considered a critical departmental activity which could impact customer service and the branch operations, but indirectly. With today’s popularity of teller image capture, check processing at the teller line has a much wider range of considerations. [More]

According to Michael Porter, a Harvard business professor and strategy guru, a company’s long-term survival dictates that a business strategy be chosen. Three primary strategies for consideration include: Dominating a specialized market Providing consumers with the lowest cost for products and/or services Differentiating services and/or products When looking at any range of financial services, one must now consider how innovation is leveraged to deliver on these strategies, and how customer convenience is ultimately a primary benefit. The definition of convenience has also changed. Ten years ago, convenience was more associated with the number of branches on the way to work and whether you could get in touch with a loan officer by phone. Today, it’s more about whethe... [More]

We entered into 2012 with many uncertainties. There was the economy, the fiscal cliff, the possible end of the world, the election and a questionable mortgage market. Frightening when you think about it! 2012 was dubbed the “Year of the Dragon”, and we could certainly see that many lived in fear of the dragon and the possible outcomes which could result. Looking into the Orbograph crystal ball for 2013, the outlook appears very strong! We’ve averted the fiscal cliff, financial institutions are starting to make money again and innovative products and services in banking and healthcare payments are catching on in the market. [More]

Third-party medical billing companies employ nearly 20,000 people nationwide and process more than 17 million claims per month, representing more than $18 billion per year, according to statistics provided by the Healthcare Billing & Management Association (HBMA), a trade association representing third-party medical billers. [More]

The article “Improving Branch Productivity with Part-time Tellers” on BAI Banking Strategies reinforces an idealistic concept which all businesses have regarding staffing, particularly in today’s economy; keep FTE (Full Time Equivalents) costs low! [More]

I must state that innovation in check processing is alive and well! With all the press regarding declining volumes, “checks going away” and industry consolidation, we see a very strong interest from our customer base. [More]

What is the OrboNation? The OrboNation is a virtual gathering of payment processing and healthcare professionals who share an interest in industry advancements in... [More]