Patient Payments

The Orbograph Paper2Post (P2Post) solution reads and extracts important transaction data from scanned images of paper-based patient payment coupons or statements along with check information to generate an EDI 835 ERA for posting automation into the Practice Management System (PMS) of a group practice, patient billing system from a private practice or hospital information system (HIS).

Orbograph Paper2Post extracts the check number, check amount and date directly from the check. Additionally, the claim ID, account number and patient name can be lifted from the payment coupon or statement.

The information is archived on the HPAC system and fully searchable from within the HPAC Payment Portal by fields such as includes date, payer, check number and amount.

Patient payment automation can be an add-on service to EOB Conversion or stand alone. Additionally, when an existing lockbox is present at a service bureau or financial institution, service healthcare providers, it is possible to import these files and images into HPAC as well for archival.

Tangible Achievements:

  • Eliminate patient payment balancing and manual posting process
  • Consolidate paper and electronic payments associated with patient claims on same platform
  • Improve collection process with real-time access to images of originating documents
  • Long term archive of transaction data and images
  • Provide full payment picture from claim creation, insurance remittance to patient payments
  • Improve efficiencies and reduce costs
  • Virtually eliminate posting errors
  • Reduce receivables and improve collection process
  • Long term archive of transaction data and images integrated with remittance and claim information

Intangible Achievements:

  • Reduce staff management challenges and maximizes FTE utilization
  • Free software upgrades
  • Performance monitoring and trend analysis by Orbograph Client Services
  • Business Intelligence (BI) and volume tracking
  • Improve HIPAA compliance position by eliminating manual paper routing and exposure

Testimonial

"Patient payment processing will probably see a boost in the short term as the payment responsibility shifts to the patient.  Deductibles at the point of service will require immediate payment."

- Roni Boker
Product Manager, Healthcare Solutions of Orbograph

 

 


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