Services to Guarantee Performance
Orbograph Client Services proactively develops programs to ensure that field performance represents "lab" performance at customer locations. It is no mystery that the many variables of customer sites can negatively impact product performance. These variables include:
- Document mix
- Sorter/scanner quality
- Document preparation
- Teller validations
- Document definitions
- Feature activation
- Confidence level settings
- Image friendliness of documents
By delivering excellent field results, Orbograph customers continue to invest in new technology and experience positive financial returns on our product lines.
Twelve years ago Orbograph first developed the I-Care program, an add-on service designed to give end-user customers a focused optimization and tuning session, integrated with system training. Blending technical and consultative techniques, I-Care is known as a high-tech/high-touch offering.
Today, Orbograph expands its expertise to provide an even more comprehensive solution to Automation Services and Automation Services LE customers. Taking the risk of performance out of the hands of the end-user customer and business partner, Orbograph employs both work process improvement philosophies as well as utilizes new technologies for the purpose of business activity monitoring (BAM), business intelligence (BI), performance alerting as well as system reporting.
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